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Your Rights, Privacy and Data Protection |
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Data Protection |
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J.D. Williams & Company Limited trading as Nightingales ("We" and "Us"), will use
your personal information to fulfil your order, process your payments, and administer your account.
It may also be used by Us to send you further offers We think may be of interest to you.
Provided you have already consented (by not ticking the opt-out box when you opened your Nightingales account)
We may also share your personal data and other information, including your shopping habits, with our associated
companies within the JD Williams Group of companies (“the Group”) and other third party organisations outside of the Group.
We or they may contact you for marketing purposes by mail, telephone, email, sms/mms text message or otherwise.
If you do not wish to be contacted by third party organisations outside the Group or wish to access the personal
data we hold relating to you or you wish to exercise any of your other statutory rights under the Data Protection
Act 1998, please contact the Data Protection Compliance Officer at Griffin House, 40 Lever Street, Manchester, M60 6ES.
There is a fee for subject access to your data, which is currently £10. Any statutory change in this fee will be
advised to you at the point of application.
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Safeguarding your Data |
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Your data is held by J.D. Williams & Company Limited on secure systems which employ 168 bit triple DES SSL encryption
(with a minimum of 128 bit triple DES for browsers which do not support 168). This data is held in a secure building with
restricted access and protected with mainframe security software. This is designed to ensure that your data is accessed
by only those people who need to access it for lawful purposes and that your data is safeguarded against accidental
destruction or damage and unauthorised or unlawful processing.
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Information about your use of this website |
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This website uses "cookies" to allow us to understand how customers
use the site. This helps us to learn more about how frequently
particular pages are visited and to determine the most popular
areas of our website which will then help us to improve your shopping experience.
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What are Cookies? |
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A cookie is a small file that can be stored by your browser on your
computer's hard drive. They allow a website to recognise users when
they return to a site. Cookies do not compromise your privacy.
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How do you use Cookies? |
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We use cookies to monitor usage of this website. We also use cookies
to help us to target our marketing and to personalise your visit to
our website and make it more user-friendly, for example by allowing
us to save your password so that you do not have to re-enter it
every time. We use two companies called Coremetrics and Speed-Trap to gather certain
information about how you browse and search and buy from the site.
To do this we place cookies on your computer that collect
information on our behalf, we use this information to constantly
improve our services and your shopping experience. Passwords and
credit card information are not collected by the Coremetrics and Speed-Trap systems.
Coremetrics and Speed-Trap are used to analyse the data collected, which is then
passed back to us via a secure connection. Our contract with
Coremetrics and Speed-Trap prohibits them from using any of the data themselves.
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What information is contained in Cookies? |
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A cookie is a small file of letters and numbers downloaded on to
your computer when you access certain websites. Cookies collect
standard Internet log information and visitor behaviour in an
anonymous form. We will not use cookies to track or to collect
any personally identifiable information about you.
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Can I disable cookies? |
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Yes. Most web browsers automatically accept cookies, but you can
change your settings so that this does not happen. The 'help' portion
of the toolbar on most browsers will tell you how to prevent your browser
from accepting new cookies, how to have the browser notify you when you
receive a new cookie, or how to disable cookies altogether. You can also
visit www.allaboutcookies.org for more information. Please remember that
by disabling cookies you may affect the performance of this site and may
restrict your use of this website.
You can opt out from having your data collected by Coremetrics by clicking here.
You can opt out from having your data collected by Speed-Trap by clicking here.
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Protecting your Interests |
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We subscribe to the Code of Practice established by The Mail Order Traders' Association. We undertake to deal with
any complaints speedily and sympathetically. If any complaint cannot be resolved to the satisfaction of the customer
we or you may refer the problem for conciliation by: The Director, The Mail Order Traders Association, PO Box 51909,
London, SW99 0WZ. We subscribe to Preference Service and the Telephone Preference Service. For staff training purposes
we may occasionally record customer's telephone calls.
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Price policy and Availability |
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Every item is described as accurately as possible and represents excellent
value for money. While we make every effort to ensure that all prices and descriptions
on our website are accurate, errors may occur. If we discover such an error after you
have submitted an order to us, we will contact you prior to accepting your order with
the correct details and offer you the opportunity to either re-confirm or cancel your
order. If we are unable to contact you we may treat the order as cancelled. The correct
price will be confirmed to you in the Advice Note enclosed with the goods on delivery.
If the correct price shown on your Advice Note is higher than the price displayed on
the website at the time you placed your order, you may of course cancel the order and
return the goods within our home approval policy.
The goods and services featured on this website are only available to persons resident
in the UK and J D Williams will not accept orders from outside the UK.
All products and services are subject to availability and may be withdrawn at any
time. All orders are accepted on the condition that English Law and the exclusive
jurisdiction of the English Courts applies to all such accepted orders. All orders are
subject to our acceptance. When you submit an order via our website you will immediately
receive a confirmatory e-mail as an acknowledgment of your order. This e-mail does not
constitute acceptance of the order by us. Acceptance of your order and the formation of
the contract between you and us will take place when we dispatch the goods to you.
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Important notice about knives |
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It is against the law to sell to people under 18 years of age, knives and certain other articles
with a blade or point made or adapted for causing injury. These products cannot be purchased by any person
under 18 years of age.
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Further Information |
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Calls may be monitored and recorded for training or quality purposes.
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Contacting us |
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If you need to contact us, for any reason or to make a formal complaint you can do so by the following means:
By Post To: Nightingales, Customer Contact Centre, 23 Hunts Bank, Manchester. M3 1AX
By Telephone To: 0844 499 4999 (Calls cost 5p per minute from BT landlines but will vary depending on your phone company or if using a mobile).
Online: See our Contact Us section.
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Our Registered Address: |
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J D Williams & Company Limited t/as Nightingales Registered Office: Griffin House, 40 Lever Street, Manchester, M60 6ES. Registered in England No 178367.
VAT Number: 148879603
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Nightingales is a trademark of J.D. Williams & Company Limited. |
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YOU MAY PRINT OUT AND KEEP A PERMANENT COPY OF THESE TERMS AND CONDITIONS FOR YOUR REFERENCE BY CLICKING HERE
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